Refund policy

ESA Essentials, LLC

Last Updated: October 14, 2026

All Sales Are Final

At ESA Essentials, we take pride in providing high-quality luxury wickless candles and home fragrance products.

Due to the nature of our products, all sales are final. We do not accept returns or exchanges for change of mind, fragrance preferences, or other personal preferences.

Damaged, Defective, or Incorrect Items

We carefully prepare and package each order to help ensure that your products arrive in excellent condition.

If your order arrives damaged, defective, or incorrect, please contact us within seven (7) days of delivery at info@esaessentials.com.

To help us review your concern, please include:

Your order number
A brief description of the issue
Clear photographs showing the damaged, defective, or incorrect product

Once we receive your information, our team will review your request and contact you regarding the appropriate resolution.

Depending on the circumstances, an approved resolution may include a replacement or refund.

Refunds

If a refund is approved, it will be issued to the original payment method used at checkout.

Please allow additional processing time for your bank or payment provider to post the refund.

Subscription Orders

Purchases made through The Wickless Candle Collective are subject to this Return & Refund Policy.

Members may manage, skip, pause, or cancel future subscription renewals according to the deadlines outlined in our Subscription Policy.

Canceling a subscription does not automatically cancel or refund an order that has already been processed.

Complimentary candle warmers received through the membership do not need to be returned upon cancellation.

Consumer Rights

Nothing in this policy limits or excludes any rights or remedies available to customers under applicable consumer protection laws.

Contact Us

For questions regarding your order or this policy, please contact: